Campaign Modality:
- Customer will be able to enjoy 10% cashback on product purchase through bKash
- Offer can be availed through bKash APP and PGW
- Cash Back Limit: (Applicable only for the cash back)
- One customer can enjoy maximum cash back of BDT 100 daily
- One customer can enjoy maximum cash back of BDT 200 during the campaign period
Eligibility and Terms & Conditions:
- bKash customer with active account status and sufficient balance can enjoy the offer by making payment from his/her bKash account (must be in Trust level-2 and Trust level-3)
- In order to receive cash back, account status and incoming transaction of customer account must be active. If cash back disbursement fails due to customer account status issue, customer will not receive cash back for the campaign
- In case cash back disbursement fails due to any unknown/unforeseen reason except for customer account status issue, bKash will retry cash back disbursement manually with three intervals within 2 months after the campaign. If all attempts fail, no other attempt will be made and customer will no longer be entitled for the cash back of the campaign
- Customer is entitled to instant cash back for successful transaction (payment to select merchants in the campaign period) from his/her bKash account.
- bKash reserves the right to change/modify campaign terms & conditions, merchant/outlet participation in any manner or cancel the entire campaign at any time without giving any prior notice
- bKash reserves the right to cancel cash back payout if the particular transaction and/or the customer transaction behavior raises reasonable suspicion that the customer has abused the benefit of the campaign
- bKash is neither liable nor responsible for merchant’s inability to ensure availability or delivery of product since bKash is only providing a payment service to the customer. Any reimbursement from merchant to the customer due to non-delivery of product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate customer’s cash back eligibility limit disregarding the particular transaction for the campaign period. The cash back offer for that particular transaction shall be considered consumed accordingly
- In case a customer makes a wrong payment, bKash will address the matter after the campaign period based on customer claim and validation
Frequently Asked Questions:
- What is the cash back or discount percentage?
-The cash back percentage will be 10%
- What is the maximum amount I can avail as cash back/ discount from this campaign?
– One customer can enjoy maximum cash back of BDT 100
– One customer can enjoy maximum cash back of BDT 200 during the campaign period
- Can I pay through USSD and avail the offers?
- No, the offers applicable on App/PGW payment only (For both campaigns)
- Is there any limit on transaction count in this campaign?
- No, there will be no limit on transaction count in this campaign
- Where will I contact if I have question related to product, product delivery, product pricing etc.?
- For any type of product and product delivery question, you will have to contact respective merchants. bKash is neither liable nor responsible for merchant’s inability to ensure availability or delivery of product since bKash is only providing a payment service to the customer. Any reimbursement from merchant to the customer due to non-delivery of product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate customer’s cash back eligibility limit disregarding the particular transaction for the campaign period. The cash back offer for that particular transaction shall be considered consumed accordingly.
- What will I do, if I make any wrong payment?
- If you make any wrong payment transaction, you have to call 16247 or approach bKash centers, bKash Care, Facebook fan page, Web chat (Live chat service) as well as send e-mail to [email protected] and officially inform/report the issue. bKash will address the matter after the campaign period based on customer claim and validation
- Will I receive cash back if my payment is successful?
- If your payment is valid, bKash recognizes the transaction as authentic and incoming transaction of your account is active, you will receive cash back. However, bKash reserves the right to cancel cash back payout if the particular transaction and/or the your transaction behavior raises reasonable suspicion that you have abused the benefit of the cash back campaign
- Is there any chance that my cash back will be delayed? If yes, what should I do?
- Most likely you will receive your cash back instantly as per eligibility. There could be unanticipated cases where cash back payment would be delayed due to unknown/unforeseen issues. If you do not receive your cash back, you can call 16247 or approach bKash centers, bKash Care, Facebook fan page, Web chat (Live chat service) as well as send e-mail to [email protected] to know details about it